3 Red Flags To Watch Out For When Hiring a Medical Transcription Service Provider

Transcription plays a huge role in the medical industry. It helps a healthcare facility to maintain accurate records of their patients’ medical history and other information for future references.

Hiring the right medical transcription company is extremely important to ensure the accuracy and quality of the records. Here are some warning signs of incompetent or inexperienced medical transcription agencies and how to avoid them.

They don’t emphasize confidentiality or security

The data and information you provide to a medical transcription service provider is sensitive and should be completely confidential. It’s important that they sign a non-disclosure agreement (NDA) and reassure you about the confidentiality and security of your data.

Document what measures they take to take care of the confidential information that they are transcribing for you.

If a transcription service provider is not able to clearly answer how they ensure confidentiality and security, it’s a clear red flag. Also, if they don’t show their HIPAA compliance certification, you should steer clear from them.

They don’t guarantee accuracy

This goes without saying, but medical records need to be extremely precise; otherwise, there’s no point in storing them. Find a service provider that provides guarantees of accurate transcription services and backs up their claim with solid procedures.

Ideally, a medical transcription service should have a systematic approach in place. Transcriptionists should be highly experienced and trained. Moreover, the work should undergo editing and multiple levels of quality inspection.

If your service provider doesn’t have much experience and proper processes in place, it’s a big red flag. It shows that your medical transcriptions might not be accurate and may contain errors, which can lead to adverse consequences.

No online visibility and social proof

A reputable, genuine transcription company will always have a well-maintained website and online presence. Moreover, they should also have Google My Business profile, which further validates that they are legitimate.

If they don’t maintain a web presence, it shows that they are either inexperienced or trying to hide something. Therefore, it’s important that you check if they have a website and go through it to understand the company.

An experienced service provider is likely to provide many services other than medical transcription services, such as academic transcription, legal transcription, insurance transcription, just to name a few.

If you’re in need of a professional transcription service in Canada, get in touch with us! We’re a team of experienced and highly-qualified transcription experts that have been offering the best academic, medical and legal transcription services to our clients since the past three decades.